Return and exchange service
If the goods sold by our company are found to be non-artificially damaged or have wrong styles or sizes within 7 days from the date of purchase (returns of wrong sizes or wrong styles must not affect re-sale), WellShoe guarantees to provide customers with high-quality services. All customers can Please contact our customer service officer within the return period after selecting the defective product within 7 working days.

Contact number: 852-2541 0218
(Monday to Saturday: 10:00-18:00)
Email: customer@wellshoe.com.hk

Instructions for returns and exchanges

Returned or exchanged goods must not affect resale, otherwise we have the right not to return or exchange them.
The return shipping costs for returned goods (due to incorrect sizes) will be borne by the customer, but this website will bear the shipping costs incurred by re-sending the goods.
The return freight for returned goods (due to damage or wrong payment) must be shipped by SF Express and written "collect" on the courier note. We will also bear the freight incurred by re-sending the goods.


Out of stock money back guarantee

BF Sole has fashionable styles and reasonable prices. It is very popular in various countries, especially Asian countries. In addition, the circulation is very fast, so there may be a certain out-of-stock rate.
If there is a shortage of goods, we will refund all the relevant funds to the customer's Hang Seng Bank or BOC Hong Kong bank account within 2 working days.

The delivery cycle promised by this website is 5-10 working days (3-7 working days for express delivery). However, due to different holidays and working days in various countries and regions, it is not ruled out that there may be temporary supply shortages of individual goods. Thank you very much. Please note that once the customer makes payment, he or she accepts these terms and cannot request a refund midway due to delays in delivery or other reasons.
If it is determined that the goods have not been delivered more than 12 days after ordering, you can apply for a forced out-of-stock refund. We will refund the full amount to the customer's bank account. It will take 2-3 working days due to bank procedures.


Additional information

Please bring the goods and original packaging together with your name, contact number, user name, and product number.
And send it together to the following company address:

Well Fong Footwear Co., Ltd.
Unit A, 15/F, Block A, Golden Bear Industrial Centre, 66-82 Chai Wan Kok Street, Tsuen Wan, Hong Kong