1. Nature of Service and Role Declaration
This company acts as a provider of "purchasing agency entrustment services" and is not the seller of the goods. This company merely acts upon the customer's instructions to procure items from Japanese merchants or individual sellers. The quality, authenticity, defects, and after-sales responsibilities of the goods shall be borne entirely by the original seller. The customer understands and agrees that purchased goods are not subject to the unconditional return and exchange policies typically applicable to general online shopping.

2. Quotation and Fee Confirmation
Quotations are subject to the final "Order Confirmation Notice" issued by this company. Product prices may be adjusted due to fluctuations in local Japanese prices or exchange rates. Customers must confirm the final total amount (including product price, purchasing agency service fee, domestic Japanese shipping, etc.) prior to making payment.

3. Payment Before Shipping (Core Clause)
This company strictly enforces a "full payment prior to procurement" policy. Customers must complete full payment (product cost + service fee + domestic Japanese shipping) within the specified timeframe following order confirmation. This company has no obligation to make purchases prior to the completion of payment; orders will be automatically cancelled without further notice if payment is overdue.

4. Ordering and Arrival Schedule (14-21 Working Days)
The estimated arrival time is 14-21 working days (excluding Saturdays, Sundays, and Japanese public holidays), calculated from the date of "order confirmation and receipt of funds." This timeframe is a reference value and may be extended due to uncontrollable factors such as shipment delays by Japanese merchants, domestic Japanese logistics, international transport, and customs inspections. Delays in the schedule shall not constitute grounds for the customer to cancel the order or demand compensation.

5. Shipping Methods (SF Express Freight Collect / Self-Pickup)

• SF Express Freight Collect: Shipping fees are paid directly by the customer to SF Express upon receipt; this company does not collect shipping fees on behalf of the courier. SF Express freight collect is priced the same as prepaid shipping, with no additional handling fees (subject to the latest announcements by SF Express).
• Self-Pickup at Company Office: Customers must collect items in person during this company's business hours and must make an appointment prior to pickup. Once goods arrive in Hong Kong, this company will notify the customer; the customer must complete pickup within 7 days of the notification.

6. Handling of Overdue Unclaimed Goods
If the customer chooses self-pickup but fails to collect the goods within 7 days of notification, this company reserves the right to charge a storage and warehousing fee (HKD $10 per day, with a minimum charge of $50). If goods remain uncollected for more than 14 days overdue, it shall be deemed that the customer has abandoned the goods, and this company reserves the right to dispose of them at its discretion (including but not limited to resale, donation, or disposal). Already paid amounts will not be refunded.

7. Risk Transfer for SF Express Freight Collect
For customers choosing SF Express freight collect, the risk transfers to the customer the moment the goods are handed over to SF Express. Any loss, damage, or delay during transit shall be handled independently by the customer with SF Express; this company assumes no logistics liability.

8. Product Inspection and Defect Liability
This company only provides a "basic external appearance inspection" (verifying that the goods match the order items and have no obvious damage). This company does not perform functional testing, authenticity verification, or quality control. If the customer claims that goods are defective or inconsistent with the description, unboxing videos and photographic evidence must be provided within 48 hours of receipt. This company will assist in reporting the matter to the Japanese seller but does not guarantee the outcome, nor does it assume responsibility for refunds or compensation.

9. Restrictions on Returns and Exchanges
Once a purchasing agency order is placed and procured, customer-initiated unilateral cancellations, returns, or exchanges are not accepted. If an error in shipment by the Japanese seller or an obvious defect occurs, returns or exchanges may be assisted upon confirmation by this company, but round-trip shipping fees and incidental costs shall be borne by the customer.

10. Prohibited and Restricted Items
Customers must not commission the procurement of any items that violate Hong Kong or Japanese laws, including but not limited to: controlled substances, weapons, counterfeit goods, ivory products, electronic cigarettes, beverages with an alcohol concentration exceeding 70%, etc. Customers who conceal violations or breach these terms shall bear legal liability independently, and this company reserves the right to terminate the order without refunding paid amounts.

11. Customs Duties and Import Liability
Customs duties, import taxes, or customs inspection fees that may arise when goods are imported into Hong Kong shall be borne entirely by the customer. This company assumes no responsibility if goods are detained or confiscated by customs due to inaccurate declarations by the customer, and paid amounts will not be refunded.

12. Exchange Rate and Price Adjustments
If the Japanese Yen exchange rate experiences a sharp fluctuation of more than 3% after a quotation is issued, this company reserves the right to re-quote prior to procurement. Customers may choose to accept the new quotation or cancel the order (cancellation of the order will incur a deduction for administrative costs already incurred).

13. Force Majeure Exemption
This company shall not be held liable for breach of contract due to force majeure factors such as natural disasters, wars, epidemics, strikes, changes in customs policies, closure of Japanese merchants, or cessation of shipments that prevent order fulfillment or cause delays. Customers may choose to wait or cancel the order; upon cancellation, only un-procured funds will be refunded.

14. Use of Personal Data
Personal data provided by customers (name, phone number, address) shall be used exclusively for contact, customs clearance, and delivery related to this purchasing agency service. This company will not provide such data to third parties for marketing purposes. Customers must ensure the accuracy of the data provided; delivery failures or additional costs resulting from inaccurate data shall be borne by the customer.

15. Modification of Terms and Final Interpretation Rights
This company reserves the right to modify these service terms and conditions at any time. Modified terms will be published on the website without separate individual notices. Continued use of the service by the customer shall be deemed acceptance of the modified terms. The final right of interpretation for these terms and conditions belongs to this company.